We're here to help!
At Alcôve, your satisfaction is at the heart of everything we do. Our customer service team is dedicated to providing a smooth, supportive, and enjoyable experience from the moment you visit our site to the moment your products arrive at your door. Whether you have questions about an order, need help choosing the right haircare routine, or simply want guidance on how to get the best results from our products, we’re always here to help.
For those who want a more personalized touch, our team of professional haircare specialists is ready to assist you directly. If you’d like tailored advice, product recommendations, or expert guidance based on your specific hair needs, we encourage you to reach out through our custom contact form available on this page. Share as much detail as you’d like, and one of our specialists will happily respond with customized support designed just for you.
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We want you to love our products like we love them. If you're not 100% satisfied with your purchase, we would be happy to provide a return or exchange for any full-size product ordered at alcovehair.com within 30 days of purchase.
After an order is placed, we will process and ship the order in 2-3 business days. Once your order has shipped, you'll receive an email notification with your tracking details.
We expect that you'll receive your order within 5-7 business days from the day the order was placed.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!