Privacy policy

Last updated: November 28, 2025

Alcôve Hair operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Alcôve Hair is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.
  • Communications with us such as customer support inquiries.
  • Device information such as device type, browser, IP address, and identifiers.
  • Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, or contact us.
  • Automatically through cookies, device data and usage tracking.
  • Service providers who collect or process data on our behalf.
  • Partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services including payments, shipping, returns, recommendations, and account management.
  • Marketing and Advertising including email marketing and targeted ads based on your activity.
  • Security and Fraud Prevention such as account authentication, fraud investigation, and safety.
  • Communicating with you including customer support.
  • Legal compliance such as responding to legal and regulatory requests.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • With Shopify, vendors, and third-party service providers.
  • With business and marketing partners for advertising purposes. You may have the right to opt out of targeted advertising here.
  • With third parties when you request or consent to disclosure.
  • With affiliates within our corporate group.
  • In connection with business transactions, legal compliance, or to protect our rights and security.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information as needed to operate and improve the Services. Shopify may also use data from your interactions with merchants across the platform. To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy. You may exercise certain rights via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Information shared on public or third-party platforms may be visible to others.

Children's Data

The Services are not intended for children, and we do not knowingly collect data from individuals under the age of majority. We do not “sell” or “share” personal information of users under 16 years old.

Security and Retention of Your Information

No security system is impenetrable. Do not use unsecure channels to send sensitive information. We retain personal information as required to operate the Services, comply with law, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right to Portability
  • Right to Opt Out of Sale or Sharing including targeted advertising.
  • Right to manage communication preferences such as unsubscribing from marketing emails.

You may exercise these rights where indicated on the Services or by contacting us. Verification and authorized agents may be required.

Complaints

If you have concerns about the processing of your personal information, contact us. You may have the right to appeal or file a complaint with your regional authority.

International Transfers

Your personal information may be transferred internationally. Transfers outside the EEA or UK rely on accepted legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website and noted by the “Last updated” date.

Contact

For any questions or to exercise your privacy rights, contact us at:

Email: info@alcovehair.com
Address: 680 Lepine, Dorval, QC, H9P2S5, CA